“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. It has targeted expansion in the UK market in particular and will be seeking partnerships with major telecommunications companies to get a firmer foothold in the country. It has existing offices in New York, Paris, Sydney and Madrid. It will be opening new offices in London and Berlin. It has 450 employees and plans to add 260 people by the end of the year. The new funding will go towards a broad recruitment drive. More than a third of its revenue now comes from the US as it further internationalises. The Series D round was led by Goldman Sachs Asset Management with participation from Deutsche Telekom Capital Partners, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital and Gaia.Īircall creates a central cloud platform for customer and sales phone calls and integrates its software into companies’ other communication and management programmes like Salesforce, HubSpot and Intercom.Īccording to the French company, it grew its customer numbers more than 65pc over the last year to 8,500 as demand soared during the shift to remote and hybrid working. The Paris-based company was founded in 2014 and develops a cloud-based call centre for managing customer support and sales calls. The $120m funding round led by Goldman Sachs will be used to hire 260 more people and double down on the UK market.Ĭloud calling platform Aircall has raised $120m in a funding round that pushes its value above $1bn.
0 Comments
Leave a Reply. |